Paradigm Vendo™ Drives Sales Success for The Window Depot
The success and rapid growth of The Window Depot has generated some challenges in the way its sales representatives sell windows to homeowners.
That’s why Mitch Foster, Sales Manager for the Tampa Bay home improvement company, searched for a quoting and selling solution that establishes a consistent in-home sales process, simplifies training for his expanding sales team, and creates a unique customer experience that helps ensure repeat and referral business.
He turned to Paradigm Vendo™ for help and couldn’t be happier with the results.
“Most of our rapid growth challenges have revolved around making sure all our salespeople are doing things the way that has made us successful. Paradigm Vendo gives us the ability to help salespeople stick to a consistent process, plus keep it simple…price jobs consistently…engage the customer and give them the tools to succeed.”
Mitch Foster
The Window Depot
“Most of our rapid growth challenges have revolved around making sure all our salespeople are doing things the way that has made us successful,” Mitch says. “Paradigm Vendo gives us the ability to help salespeople stick to a consistent process, plus keep it simple…price jobs consistently…engage the customer and give them the tools to succeed.”
“We were doing everything, from kitchens and baths, roofing, windows, siding, patio rooms, etc., and we decided to take a stab at selling only replacement windows,” Dobyne explains. “Three months later, we knew we had a tiger by the tail. We were earning more profit, salespeople became focused window experts, and managing our installers became simpler. Life was much easier.”
Since then, EcoView has added entry doors to its line of products and now manages a national network of independent licensed dealers. More than 35 locations offer premium and affordable windows and doors to homeowners who need experts they can trust with their home improvement and home energy efficiency needs.
Customer Collaboration
“One of the hardest things about selling in the home is getting customer engagement — getting them to take part in the process. With Paradigm Vendo, customers tell us it’s exciting because no one’s done anything like this.”
“It makes the sales process very collaborative. And it elevates our professionalism in the home.”
Mitch Foster
The Window Depot
The Power of Simplicity
“It has really been interesting to see how simple Vendo is. We can basically take somebody who doesn’t know a lot about selling windows and put them in a house to comfortably sell windows in two weeks. It’s like there was a missing tool, and Vendo was all they needed to give them confidence.”
“The two least technologically savvy people on our sales team have been most successful in implementing Vendo. That speaks volumes to how easy it is to operate in a home.”
Mitch Foster
The Window Depot