How Paradigm Vendo Became a Game-Changer for Bruin Remodeling Group
A Vision for Modernization
When Scott Hessen took ownership of Bruin Remodeling Group in 2022, his goal was clear: modernize, professionalize, and streamline operations while delivering an exceptional customer experience. With a legacy business and a growing team, Scott knew that transitioning away from paper-based quoting and manual processes would be key to achieving his vision.
“I wanted to grow the business and elevate our consumer experience, moving off paper was essential, but I also knew it would be a heavy lift without the right partner,” said Scott Hessen.
Bruin Remodeling Group adopted Paradigm Vendo after learning that their primary window supplier, Okna Windows, had pre-populated its entire catalog into the platform.
“Customers notice the professionalism. They’re not guessing what the product will look like. There’s more certainty, more trust, and it shows in our numbers.”
Scott Hessen
Owner of Bruin Remodeling Group
Complexity, Customization & Scalability
With a large and expanding product catalog across windows, doors, siding, and roofing, Scott understood that creating an internal digital system from scratch would be time-consuming and resource-intensive. He needed a solution that could handle deep customization, integrate with existing tools like MarketSharp, and still be easy for sales reps to adopt.
Scott Hessen, Owner, highlighted the value of Paradigm Vendo by saying, “We’re not a small company, but we’re not endlessly resourced either. Starting from scratch wasn’t realistic”.
“The Paradigm Vendo team really helped us with the company-specific aspects, and everything was customizable to our existing workflow.”
Scott Hessen, Owner
Bruin Remodeling Group
“It’s safe to say that we’ve seen about a 5% bump in conversion, and our average ticket has increased by about $1,000 since we’ve transitioned over to Paradigm Vendo.”
Scott Hessen, Owner
Bruin Remodeling Group
“Paradigm Vendo is a fantastic tool and elevates your professionalism in the home. It makes post-sale admin easier, too. From measure techs to the customer records that’ll live in the CRM, it’s absolutely worth the investment.”
Scott Hessen, Owner
Bruin Remodeling Group