Paradigm Vendo™ Drives Sales Success for The Window Depot
The success and rapid growth of The Window Depot has generated some challenges in the way its sales representatives sell windows to homeowners.
That’s why Mitch Foster, Sales Manager for the Tampa Bay home improvement company, searched for a quoting and selling solution that establishes a consistent in-home sales process, simplifies training for his expanding sales team, and creates a unique customer experience that helps ensure repeat and referral business.
He turned to Paradigm Vendo™ for help and couldn’t be happier with the results.
Customized for The Window Depot, Paradigm Vendo is a digital quoting and selling application that creates a faster, easier and more consistent in-home sales process and provides a better window-buying experience for homeowners.
“Most of our rapid growth challenges have revolved around making sure all our salespeople are doing things the way that has made us successful,” Mitch says. “Paradigm Vendo gives us the ability to help salespeople stick to a consistent process, plus keep it simple…price jobs consistently…engage the customer and give them the tools to succeed.”
Let’s look at numbers during the month The Window Depot started on Paradigm Vendo: “Last year, without Vendo, at the same point in time, with the same number of sales reps, we were only selling about $360,000 for the month,” Mitch says. “During the corresponding month this year, with the same number of sales reps on Vendo – but with fewer leads – we were at $671,000…And probably one of our biggest successes with Vendo was the guy who typically sells $60,000 to $70,000 a month for the entire time he’s been with the company.”
Mitch continues, “He’s at $170,000 already this month! When I asked him what’s the biggest difference, he said it’s in the way they’re able to engage with customers.”
Paradigm Vendo gives sales reps that control to walk through a consistent sales process and follow a procedure to sell the right things and avoid problems down the road.
“So now suddenly they’re going from barely making bonus to comfortably qualifying for bonus two weeks into the month,” Mitch says. “I think we have yet to see the full potential of what Paradigm Vendo can bring to us, but the turnaround in the success of our sales procedures so far has been substantial.”
Mitch tells us, “It has really been interesting to see how simple Vendo is. We can basically take somebody who doesn’t know a lot about selling windows and put them in a house to comfortably sell windows in two weeks. It’s like there was a missing tool, and Paradigm Vendo was all they needed to give them confidence.”
Mitch continues, “The two least technologically savvy people on our sales team have been most successful in implementing Vendo. That speaks volumes to how easy it is to operate in a home.”